Returns and Exchanges

Due to the personal nature of our products, we are unable to accept returns; nor will we exchange a product unless the item is defective. Please note that to ensure the safety and health of our customers, ALL SALES ARE FINAL. Once an item is shipped, they are considered to be used and non-resalable.  

Enamoré Dulzura accepts merchandise returns for unused manufacturer’s defective or damaged item(s); within the first 30 days from original purchase date. Please send an email to support@enamoredulzura.com and include the defective item’s product name, order/invoice#, and reason for return along with pictures of the defective item. Enamoré Dulzura will send an email confirmation within 24 hours which will include the shipping address. 

Please send the defective item to Enamoré Dulzura at the address listed in the confirmation email. Shipment must be postmarked no more than 30 days from original purchase invoice date. Shipments postmarked after the 30-day deadline will not be processed and will be discarded. We cannot guarantee that we will receive your exchanged item unless you ship with a tracking number and insure the package. Due to health regulations, all returned items must be in original packaging, including all accessories (if provided as part of the original purchase). 

Once your exchanged is received and inspected, we will send you an email to notify you that we have received your item. The email will include a response pertaining to the approval or rejection of your exchange with pictures of the condition of the returned item(s).

Approved returns will be exchanged for duplicate items only. Discontinued items cannot be returned. If a discontinued item is returned, it will be discarded and no replacement will be issued. Any item that has been used will not be accepted for return and will be discarded.